Privacy Policy

Dear user, we would like to inform you that we are currently in the process of updating our privacy policy according to the new provisions.

COMPREHENSIVE PRIVACY POLICY

Last updated: Feb 19, 2019

Operadora de Yates de Cancun SAPI de CV, under the commercial name of Temptation Caribbean Cruises, is part of the Original Resorts & Cruises business group, located at Km 3.5 Boulevard Kukulcán, Hotel Zone, Cancun, Quintana Roo, Mexico, CP 77500, is responsible for the processing, use, and protection of personal data provided to us in accordance with the provisions of the Federal Law on Protection of Personal Data held by Private Parties.

The personal data requested is necessary in order to provide you with the service that you requested, and will be used for the following:

Primary Purposes:

• Hosting services
• Goods or products related to the secondary purposes below
• Changes in products or services
• Security
• Evaluation of the quality of service we offer
• Purpose of compliance

We also use your personal data for the following purposes, which are not necessary for the requested service, but allow us to provide you with better service.

Secondary Purposes:

• Round-trip airport transfers (airport – hotel, hotel – airport)
• Spa services
• “Premier” membership invitation
• Information regarding promotions and special offers
• Credit for travel agents (Providers) and database providers, as well as payment options

If you do not want your personal data to be processed for these secondary purposes, please send your request in writing to our Legal Department email: dataprotect@original-group.com or mail: Calle Sierra Lot 17-01, SM. 3, Mz. 9, Cancun, Quintana Roo, CP 77500.

For any questions or clarifications regarding our privacy policy, the procedure, or to express disapproval of this privacy notice, please contact our Privacy Department using the following numbers: US: 1 888 201 7551, CAN: 1 888 655 9311, MEX: 01 800 500 0587.

If you choose not to share your personal data for the above-stated purposes, this does not mean that we will deny the services or products that you requested or contracted from us.

Request for Personal Information

1. Name
2. Address
3. Mobile Phone
4. Home Phone
5. Office Phone (suppliers)
6. Email
7. Name of the company (suppliers)
8. Federal Taxpayers Registry (suppliers)

In addition, we may collect sensitive or financial information:

• Credit card holder’s name, card number, expiration date, card type (Visa, MasterCard, American Express), and security code.
• For suppliers: bank account details, including bank name, account holder name, account number, and routing number (CLABE).

Transfers and Third-Party Processing

Your personal data may be transferred and processed inside and outside Mexico by external companies for the following purposes:

Note: explicit consent is required for these transfers under Article 9 of the Federal Law on Protection of Personal Data held by Private Parties. If you do not object, your consent is assumed.

Your Rights (ARCO)

You have the right to:

• Access: Know what personal data we hold and how it is used
• Rectification: Correct outdated, inaccurate, or incomplete data
• Cancellation: Request removal if not used according to the law
• Opposition: Object to the use of your personal data for specific purposes

To exercise your ARCO rights, send a written request to:
PROMOTORA HOTELERA ORIGINAL S.A. de C.V., Calle Sierra lote 17-01, SM. 3, Mz. 9, Cancun, Quintana Roo, C.P. 77500, or email dataprotect@original-group.com

Required information for requests:

• Full name, address, and email
• Proof of identity (copy of official ID with photo/signature)
• Clear description of the request
• Description of personal data concerned
• Any document facilitating location of the data
• Power of attorney if acting on behalf of the data owner

If requesting correction, indicate changes and provide supporting documents.

For more information:

• USA: 1 888 201 7551
• CAN: 1 888 655 9311
• MEX: 01 800 500 0587
• Website: www.original-group.com

Limiting Use of Personal Data

• Public Registry for advertising: http://rpc.profeco.gob.mx/ or call Mexico: Guadalajara/Monterrey: 96 28 00 00, rest of Mexico: 01 800 962 8000
• Newsletter unsubscribe: Use the “Cancel Subscription” button in emails

Cookies and other tracking technologies are used to improve user experience. We may collect:

• Pages visited on our website
• Personal information provided via web forms
• Sensitive financial information for online reservations or supplier accounts

Data retention is based on purpose and usefulness. IP addresses are not tracked.

Revocation of Consent

You may revoke consent for personal data use. However, some requests may not apply immediately or in certain cases due to legal obligations.

Withdrawal of consent does not prevent us from continuing to provide requested services or maintaining the contractual relationship.

Timeframe for Requests

Follow-up on requests is per Article 32 of the Federal Law on Protection of Personal Data held by Private Parties: no more than 20 working days to respond, with possible extensions if justified.

Other Notes

• Website cookies and tracking technologies can be disabled manually (instructions for Internet Explorer included).
• Personal data may be shared with third-party service providers, including reservation systems and web hosting.

This privacy notice may be updated at any time. Updates will be communicated via:

• Website: www.original-group.com
• Email: dataprotect@original-group.com

Legal obligations regarding anti-money laundering and reporting are followed per Mexican law.